Organizing snow removal in St. John’s, Canada proved our hypothesis: customers don’t plan ahead of the storm and slam operators with requests at peak, wasting valuable time.
Earlier planning = more revenue
$1825 in total revenue for organizing removal for 15 houses
On average, homeowners paid $67 more per job than usual prices
Total potential revenue of $4250, however limiting factor was our time in co-ordinating with the customers.
Save operators’ time from engagement
Customer requests from online classifieds reached out either via chat/text or phone call. Each contact required discussing:
Validating homeowners’ address and assessing size of job
Inquiring price or about updates to price
Setting timelines
Negotiating price, if applicable
Instead of focusing time on finishing jobs, snow removal operators spend an average of 14 min. on organizing logistics and negotiating pricing with prospective homeowner. For an operator taking on 15 clients a day, that could add up to 3 1/2 hours. Had these jobs been planned before the storm concluded/off-hours, this time could’ve been diverted.